For the last 23 years Dekoma has been the wholesale leader in high quality upholstery and decorative fabrics within the Central-Eastern Europe. Nearly 20 thousand products in offer make us the preferred supplier for high end furniture manufactures, decorators and designers.
Recently there has been a significant growth in the number of customers from around the world, hence we are looking for a Customer Service coordinator to deal with our English speaking clients for our headquarters located in the Poznań agglomeration. As a member of the Customer Service department you will often be the one to give the first impression of the company.
Your main responsibilities will include:
- professional customer service in English, looking after both, new and existing clients,
- order processing, from quotations, invoicing to dealing with any problems that may occur,
- managing our customer base and building key relationships with the clients.
Requirements:
- open-minded and proactive,
- advanced proficiency in English, both spoken and written,
- at least intermediate knowledge of Polish,
- great time management and follow up skills,
- can do attitude, showing initiative,
- interest in interior design would be an advantage.
The headquarters are located in Zalasewo, in the suburbs of Poznań, about 12km from Śródka roundabout, from which we offer bus rides to and from the company.
The first part of the job interview will be held in English.
Through the last 23 years, Dekoma has worked tirelessly to become the leader in creating exceptional collections and distributing high quality upholstery and decorative fabrics, trimmings and carpets in Central and Eastern Europe. In the light of our increasing presence in Germany, Austria and Switzerland, we are looking for a candidate proficient in German, who would support our activity in those markets.
Your main responsibilities will include:
- Looking after our existing customers and building good relations in the industry
- Preparing offers and analyses
- Helping to prepare documentation
- Extending our customer base and reporting work results
You will be working in an international team at the Export Department responsible for the sales of Dekoma products and partnering brands in nearly 30 countries all over the world. Suitable candidates should have good skills at communication, work organisation and initiative taking.
Requirements:
- At least one year of experience at an office job
- Command of German allowing for effective oral and written communication
- Microsoft Office proficiency
- Experience in working abroad or foreign internships, as well as participation in the Erasmus Programme will be an asset
We prefer candidates who are looking for a long-term employment.
The company's headquarters are located in Zalasewo near Poznań, about 12km from the Śródka roundabout, from which we offer car rides to and from the company.
